Shipping policy

Shipping Rates and Free Shipping

Shipping is always free at Printed Smiles. 

When are letters mailed?

The first letter will be mailed on either the 1st or the 15th of the month the subscription is purchased on whichever date comes first. All 24 letters will be mailed via regular USPS mail. 

International Shipping

We currently do not offer international shipping however we are working on it.

Carrier

All letters are mailed using the US Postal Service

Resending Letters

Given the nature of mail, resending letters from time to time may be required. We rely on timely information provided by our customers to ensure the mailing address is correct and letters are deliverable to the intended recipient. We expect and count on our customers to (1) provide an accurate and deliverable address when checking out and (2) promptly update their mailing addresses with us when required. 

When a letter is not delivered due to an incorrect mailing address provided, mistyped by the customer, or the customer has moved, we can resend one letter at no cost to you. Additional letters may be resent for $5/letter within the US and $7/letter internationally. 

If you are moving, please notify Printed Smiles at support@Printed-smiles.com with your updated address as early as possible. Failure to do so may result in delayed letters. 

Notifying your post office will only change your mailing address with the office but will not forward the letters.

We encourage you to change your information on your online account but you must still notify support@printed-smiles.com so that we may update your address across our platforms. 

If letters are missing due to not notifying us in a timely manner, we can resend one letter at no cost. 

For prepaid customers, additional letters may be resent for $5/letter within the US and $7/letter internationally. 

For monthly customers, you'll be charged monthly for the remaining duration until 12 payments are made. If additional letters need to be sent beyond those payments, they may be resent for $5/letter within the US and $7/letter internationally.

If the letter is damaged, lost, or thrown away based on a customer’s error, we will require a $5/letter within the US and $7/letter internationally to be resent to you.

If the letter is incorrect, damaged, missing pieces, or undeliverable based on an internal Printed Smiles error, we will resend the letter(s) at no cost to you.